Pakenham Aged Care is a community owned not-for-profit organisation whose mission is to be a flexible, viable organisation that plans and provides intergrated, responsive and individualised care to residents of our facility.

In doing so, we work with residents to maximise their quality of life.

To achieve high standards in a safe, secure, happy environment the organisation values:

1. Responsiveness
   To respond to the needs of the client we will focus on the delivery of timely and flexible services.
   
2. Individuality
   To respect each person's independence and choice, and so maintain a sense of self dignity.
   
3. Fairness
   To provide equity of access in a non-discriminating environment.
   
4. Honesty
   Through our transparency, we will achieve the highest level of openness in all dealings.
   
5. High Standards
   To deliver high quality care in a quality management framework.
   
6. Accountability
   The organisation is ultimately responsible for its decisions and actions. This includes all members of the organisations.